FIND YOUR STUDIO
TRY IT FREE

Important Information

Privacy Policy

20VOLTS PTY LTD trading as 20v ABN: 96 633 419 824 ACN: 633 419 824

1. Introduction

20VOLTS PTY LTD, trading as 20v (“20v”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information, how we protect it, and how you can access or request correction of the personal information we hold about you. We handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), where applicable, and other relevant Australian laws. By using our website, products or services, or otherwise interacting with us, you acknowledge that your personal information may be handled as described in this Privacy Policy. Where consent is required by law, we will seek that consent.

2. What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not. The type of personal information we collect depends on how you interact with 20v and the products or services you use.

3. Collection of Personal Information

We may collect personal information that you provide directly to us when you:
  • Visit or use our website.
  • Register for an account or subscribe to our services or communications.
  • Purchase products or services from us.
  • Contact us with an enquiry, request, complaint or feedback.
  • Participate in promotions, surveys or other activities we offer.
  • Otherwise interact or communicate with us.
Depending on your interaction with 20v, the information we collect may include:
  • Your name and contact details, including your email address, telephone number and address.
  • Account information, such as your username and password.
  • Transaction, billing and payment-related information.
  • Communications, enquiries, feedback and other information you choose to provide.
  • Technical information about your device and use of our website, including your IP address, browser type and website activity.
Payment information may be processed by third-party payment providers. Where payment processing is handled by a third party, that provider’s handling of your information will also be subject to its applicable privacy terms. We may also collect personal information from third parties where permitted by law, including service providers that assist us in operating our business. We will collect personal information by lawful and fair means and will take reasonable steps to ensure that you are aware of the purpose of collection and other relevant matters required by the APPs. We do not intentionally collect personal information by secretive or unfair means, and we do not sell personal information.

4. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes connected with operating and managing our business, including to:
  • Provide, manage and improve our products and services.
  • Create and administer customer accounts.
  • Process transactions and payments.
  • Respond to enquiries, requests, complaints and feedback.
  • Communicate with customers about their accounts, purchases or services.
  • Maintain business records and meet applicable legal, regulatory, taxation and accounting obligations.
  • Protect our website, systems and business against fraud, misuse and security risks.
  • Analyse website usage and improve our website, customer experience and services.
  • Send marketing communications where permitted by law.
  • Exercise or defend legal rights and comply with lawful requests from government authorities.
We will use personal information for the purpose for which it was collected, a related purpose that you would reasonably expect, or another purpose permitted or required by law. Where required, we will obtain your consent before using personal information for a particular purpose.

5. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:
  • Service providers that support our website, hosting, information technology and business operations.
  • Payment processors and providers involved in completing transactions.
  • Analytics, advertising and marketing providers, where applicable.
  • Professional advisers, insurers and auditors.
  • Government agencies, regulators, law enforcement authorities or other parties where required or authorised by law.
  • Other parties where you have consented to the disclosure or the disclosure is otherwise permitted by law.
Where appropriate, we take reasonable steps to ensure that third parties handling personal information on our behalf protect it and use it only for authorised purposes. We do not sell your personal information to third parties.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance and, where applicable, support advertising and marketing activities. These technologies may collect information such as:
  • Your device and browser type.
  • Your IP address and approximate location.
  • Pages visited and links followed.
  • The website or source that referred you to our website.
  • The time spent on pages and other website usage statistics.
We may use third-party analytics or advertising services, where applicable, to help understand website traffic and improve our services. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will obtain consent before using cookies or similar technologies for purposes that require consent.

7. Marketing Communications

We may use your contact details to send information about our products, services, updates or promotions where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe facility in the communication or by contacting us. Even if you opt out of marketing communications, we may still send service-related or transactional messages where necessary. We handle commercial electronic messages in accordance with applicable requirements, including the Spam Act 2003 (Cth).

8. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures may include access controls, appropriate technical safeguards and organisational procedures. No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security. Where personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required or permitted by law to retain it. We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, taxation and accounting requirements. Retention periods depend on the type of information and the circumstances in which it was collected.

9. Access to and Correction of Personal Information

You may request access to the personal information we hold about you and request that inaccurate, incomplete, out-of-date or misleading information be corrected, subject to applicable law. To make a request, please contact us using the contact details provided in this Privacy Policy. Please describe the information you are seeking or the correction you would like made so that we can respond efficiently. We will respond within a reasonable period and in accordance with our legal obligations. In certain circumstances, we may be unable to provide access or make a requested correction where an exception under applicable law applies. If we refuse a request, we will explain our decision where required by law.

10. Privacy Complaints

If you believe that we have mishandled your personal information or breached an applicable privacy law, you may contact us and explain your concerns. We will review your complaint and take reasonable steps to respond within a reasonable period. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). OAIC website: https://www.oaic.gov.au/

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services. Those third parties may have their own privacy policies and practices. We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing them with personal information.

12. Overseas Disclosure

Some third-party service providers we use may store or process personal information outside Australia. Where we disclose personal information to overseas recipients, we will take the steps required by applicable Australian privacy law, including the APPs where applicable. If you require further information about the countries in which personal information may be handled, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal obligations. Any updated version will be published on our website with a revised effective date, where appropriate. We encourage you to review this Privacy Policy periodically.

14. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact: 20VOLTS PTY LTD trading as 20v ABN: 96 633 419 824 ACN: 633 419 824 Email: hello@20v.studio